FAQ
Questions, answered plainly
If you don’t see your question here, reach out. We’re happy to talk through your space and priorities.
How do you price cleanings?
Every home and listing is different. We quote from square footage, condition, frequency, and add-ons (organization, laundry, etc.). You’ll always see scope in writing before we book, with no surprise line items.
Do I need to provide supplies?
We arrive with professional-grade products suited for most finishes. If you prefer specific brands, eco-only products, or have allergy considerations, tell us when you book and we’ll align with your preferences.
What about pets?
We love well-behaved pets. Let us know names, routines, and any areas to avoid (crates, food stations). If a pet is anxious around strangers, a quick heads-up helps us plan a calmer visit.
How far in advance should I schedule?
Recurring clients get priority windows. For one-time or move-out cleans, the sooner you reach out the better, especially at month-end and around holidays. Short-notice turnovers: ask; we’ll do our best.
Are you insured?
Yes. We operate as a professional, insured service. If you need a certificate for a building or HOA, mention it when you contact us.
What if something needs extra time on site?
If we discover scope beyond what was quoted (heavy buildup, furnished move-out surprises), we’ll pause and confirm with you before continuing billable work.
Still unsure? Contact us.